Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotion, bonus, free spins offer, cashback and loyalty reward we make available on this site. They sit alongside our general Terms and Conditions and our Privacy Policy. Where an individual offer carries its own terms, those specific terms take priority for that offer only.

By claiming a bonus you accept these terms and the terms shown with the offer. If anything is unclear, please ask before you claim, because a bonus cannot usually be reinstated once it has been used or forfeited.

• our general Terms and Conditions, which cover your account, payments and withdrawals
• the specific terms shown with the offer in the promotions area or in the cashier
• any wagering requirement, time limit and stake limit stated in those terms

We hold a gaming licence for this site and we verify the age and identity of every account holder. Bonus funds and winnings from them can be withdrawn only once your account has passed our verification checks.

Offers are open to registered account holders aged 18 or over who live in a country where we accept play. We may also limit an offer to a particular group, such as new account holders or players who have deposited within the period stated in the offer.

• One account per person. Where we find more than one account held by the same person, we may remove any bonus claimed on the extra accounts.
• One claim per offer. Unless the offer says otherwise, it can be claimed once per person, household, address, device, IP address and payment method.
• Opt-in where required. Some offers need you to opt in, or to enter the code shown with the offer, before the bonus is added.
• Qualifying deposits. Where a deposit is needed, the minimum amount and the accepted payment methods are those shown in the cashier when you claim.

If you have taken a time-out, self-excluded or asked us to stop sending marketing, we will not send you promotional offers, and an offer you would otherwise have qualified for will not be held open.

Most bonuses carry a wagering requirement: the total amount you need to stake before bonus funds, or winnings from free spins, become real money you can withdraw. The requirement and the time you have to meet it are stated in each offer and shown in your account while the bonus is active.

Where your balance holds both real money and bonus funds, the order in which funds are used is shown in the cashier. Some games contribute nothing towards wagering and some are excluded from bonus play entirely; the excluded list sits with each offer and can change, so check it each time you claim.

Bonuses are offered for entertainment. They are not a way to secure a guaranteed return, and the rules below keep offers available to everyone.

1. Play must be genuine. Betting patterns designed to remove risk, such as covering most outcomes of a table or near-even stakes placed only to clear wagering, may lead to a bonus being removed.
2. Accounts must not be operated together. Sharing devices, payment methods or connections to claim the same offer more than once is not permitted.
3. Automated play is not allowed. Software, scripts or devices that place stakes for you are prohibited.
4. Withdrawing early ends the bonus. If you withdraw while a requirement is still open, the bonus and winnings from it are removed and your real money balance remains.
5. Checks come first. While we look into how an offer has been used, we may hold the affected part of your balance, and we will keep you informed by e-mail.

If an offer has been claimed or used in breach of these terms, we may remove the bonus and the winnings from it, cancel the offer for the account, exclude it from future promotions, or close it. We will tell you what we have done and why; your own deposited funds remain payable to you under our general Terms and Conditions.

Every offer has a life. Bonus funds, free spins and wagering periods end at the point stated in the offer terms, and anything unused at that point is removed from your account.

• Free spins must be used within the period shown with the offer; unused spins expire.
• A wagering requirement not met in time ends the bonus, and the bonus funds and winnings tied to it are removed.
• You can ask us to cancel an active bonus; bonus funds and winnings from them are then removed and your real money balance stays as it is.
• We may change or withdraw an offer at any time, including where it is being misused or a technical fault affects it.

Where a bonus balance, an offer or a game result is shown incorrectly through an obvious error or a technical fault, we may correct the position and reverse any amount credited in error. We will explain any correction affecting your account.

Gambling should stay affordable and within your control. Promotional messages go only to players who have chosen to receive them, and you can switch marketing off at any time in your account settings.

• 18+ only. This site and every offer on it are for adults aged 18 or over.
• Deposit limits. Set daily, weekly or monthly deposit limits in your account; a reduction applies straight away.
• Time-outs. A short break stops play and promotional messages for the period you choose.
• Self-exclusion. A longer exclusion closes play for the period you select and cannot be lifted early.
• Free support. GambleAware, GamCare and the National Gambling Helpline give free, confidential advice, and GamStop lets you exclude yourself from participating online operators in one step.

For a question about an offer, the live chat on the site is quickest. You can also e-mail support@casinorouletteonline.co.uk with your account details and the name of the offer, and we will look into it and reply. If you are unhappy with the outcome, the complaints process in our general Terms and Conditions explains how to take it further.