Privacy Policy

We collect information you give us when you register and use your account, information created automatically as you play, and information we receive from the partners who help us check identity and process payments. We do not ask for more than we need for the purposes set out below.

Account and contact details

• Your full name, date of birth and residential address.
• Your e-mail address and mobile number.
• Your username, password and account security answers.
• The deposit limits, session reminders and other settings you choose in your account.
• Your marketing preferences, including any channels you have switched off.

Identity and age verification documents

We hold a gaming licence and must be satisfied that every account belongs to a real person aged 18 or over. To meet that duty we collect and store the documents you send us, along with the outcome of each check carried out.

• Photographic identity documents and, where needed, a selfie taken for comparison.
• Proof of address, such as a utility bill or bank statement.
• Proof that a payment method belongs to you.
• Information about the source of your funds where we are required to ask for it.
• The results of electronic age, identity and sanctions checks.

Transactions and account activity

• Deposits, withdrawals, balances and bonus activity, as shown in the cashier.
• The payment methods linked to your account, held in truncated form.
• Your game and betting history, session times and stake levels.
• Any limits, time-outs or self-exclusion requests you have set.
• Our contacts with you about safer gambling, including messages we send you.

Device and usage data

• Your IP address and the approximate location derived from it.
• Device type, operating system, browser and app version.
• Pages and games viewed, time stamps and cookie identifiers.
• Records of your contacts with us, including live chat transcripts and e-mails.

We use your personal information for the following purposes, and for no unrelated purpose without telling you first.

1. To open, run and secure your account, process deposits and pay withdrawals.
2. To confirm your age and identity before you play and when you request a payout.
3. To prevent fraud, collusion, bonus abuse, payment disputes and money laundering.
4. To meet our legal and regulatory duties, including record-keeping and responding to lawful requests.
5. To operate safer gambling tools and to act on signs that play may be causing harm.
6. To answer your questions and look into any complaint you raise.
7. To send offers, bonus information and account news only where you have opted in.
8. To keep the site stable and secure and to understand how it is used so we can improve it.

UK data protection law requires us to have a legal basis for each use of your information. In plain words, these are the bases we rely on.

Where we rely on legitimate interests, we weigh our purpose against your privacy and use the least intrusive method that works. Where we rely on consent, you can withdraw it at any time in your account settings or through the unsubscribe option in any marketing message; withdrawing it does not affect anything we did lawfully beforehand.

We share personal information only where it is needed for a purpose in this policy. The categories of recipient are:

• Payment providers, card schemes and banks, to take deposits and send withdrawals.
• Identity-verification, age-verification, credit-reference and fraud-prevention partners who carry out the checks on our behalf.
• The game and platform suppliers whose software runs the games in your account.
• Hosting, IT, security and customer-contact providers who support the site.
• Professional advisers such as auditors and lawyers, where they need it for their work.
• Regulators, law enforcement, courts and tax authorities, where the law requires us to disclose.
• The national multi-operator self-exclusion scheme, GamStop, when you register with it or when we check your account against it.

We do not sell your personal information and we do not share it for other companies' marketing. Where a partner handles data on our behalf, a written contract limits them to our instructions and requires them to keep the data secure. Where information is handled outside the UK, we put in place the safeguards recognised under UK data protection law.

We keep your personal information for as long as your account is open, and afterwards for the period the law and the conditions of our gaming licence require. We do not state fixed periods here because they are set by those duties rather than by us, and they differ between account records, verification documents, transaction records and complaint files.

Self-exclusion and time-out records are kept for at least the length of the exclusion and for a period afterwards, so that we can honour your request even if you ask us to delete other data. Once a retention period ends, we delete the information or hold it in a form that no longer identifies you.

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you.
• Have inaccurate details corrected or incomplete details completed.
• Ask us to erase information we no longer have a reason to keep.
• Ask us to restrict how we use your information while a question is being settled.
• Object to uses based on our legitimate interests.
• Receive certain information in a portable, machine-readable form.
• Withdraw consent to marketing at any time.
• Complain to the Information Commissioner's Office if you are unhappy with how we have handled your data.

How to use your rights

Write to privacy@casinorouletteonline.co.uk or support@casinorouletteonline.co.uk, or start a live chat on the site. Please tell us which right you wish to use and give enough detail for us to find your records. We may need to confirm your identity first, and we will reply within the time limit set in UK data protection law. Some rights have limits: we cannot erase records we must keep for verification, anti-money-laundering or self-exclusion purposes, and we will explain if that applies to your request.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, keep the site secure and measure how it is used; non-essential cookies are set only where you agree, and you can change your choices at any time in the cookie settings on the site or in your browser. Full details of each category are set out in our Cookie Policy.