Cookies Policy

A cookie is a small text file that a website stores on your computer, tablet or phone when you visit. On your next page load, the site can read that file and recognise your browser. Cookies do not run programs on your device and they do not carry viruses; they simply hold short pieces of information, such as a session reference or a setting you have chosen.

We also use technologies that work in a similar way, including local storage in your browser, software development kits inside any app build we offer, and small image files sometimes called pixels or tags. Where this policy says cookies, it covers all of these.

We use them for a short list of practical reasons: to keep you signed in and your account secure as you move between pages, to remember preferences so you do not have to set them again, to understand in aggregate how our pages perform, and to measure how players arrive at the site. We hold a gaming licence and are required to verify accounts and guard against fraud, and some cookies support those checks.

This policy should be read with our Privacy Policy, which explains how we handle personal data more generally, and with our Terms and Conditions, which govern your account with us.

We group our cookies into four categories. The cookie notice on the site lists the individual cookies in each group, together with who sets them and how long they last.

Strictly necessary cookies

These make the site function and cannot be switched off through the cookie notice, because without them pages, logins and payments would not work. They are not used for advertising and they are not used to build a picture of your interests.

• Keeping you signed in while you move between the lobby, your account area and the cashier.
• Holding the step you have reached in a deposit or withdrawal request so the page can be completed safely.
• Protecting forms against misuse, spotting unusual sign-in attempts and spreading traffic across our servers.
• Remembering the cookie choices you have already made, so we do not ask you the same question on every visit.

Performance and analytics cookies

These tell us how the site is being used so we can fix what is slow or broken. The reports we see are counts and averages rather than individual profiles, and we do not use them to decide anything about your account.

• Counting visits to a page and noting which pages are opened most often.
• Measuring how long a page takes to load on different devices and connections.
• Recording error messages so our technical team can look into the cause.

Functionality cookies

These remember the choices you make so the site behaves the way you left it. If you turn them off, the site still works, but you may have to set the same preferences again on every visit.

• Remembering display preferences such as language, layout or whether game sound is muted.
• Keeping a short list of the games you opened recently so you can return to them.
• Noting that you have already closed a notice or finished a short guided tour.

Marketing cookies

These are only set if you agree to them. They help us understand which of our own messages are useful and stop the same message appearing over and over. They are never used to target anyone who has asked us not to send marketing, and never to target people who are self-excluded.

• Recognising which campaign or page brought you to the site.
• Limiting how often you are shown the same message.
• Measuring, in totals, how many people who saw a message went on to open an account.

In the cookie notice on our site

The cookie notice appears when you first visit and can be reopened from the cookie settings control in the site footer. From there you can accept or decline each optional category, see the individual cookies we use, and save a new choice. Your decision takes effect straight away, although cookies already stored stay on your device until they expire or you clear them.

In your browser settings

Every major browser lets you control cookies independently of our site. The exact wording differs, but the steps are broadly the same:

1. Open your browser's settings or preferences menu.
2. Find the section for privacy, security or site data.
3. Choose whether to allow, block or delete cookies, either for all sites or for ours only.
4. Save the change and reload the page so the new setting applies.

Most browsers also offer a private browsing mode, which clears cookies when you close the window, and settings that block third-party cookies while keeping our own. Mobile devices usually carry their own advertising identifier, which can be reset or limited in the device settings.

Declining optional cookies is always fine. Blocking strictly necessary cookies has a larger effect, because they carry your session. If they are blocked or cleared mid-visit, you may find that:

• You are signed out unexpectedly, or cannot sign in at all.
• A deposit or withdrawal cannot be completed and has to be started again in the cashier.
• Games fail to load, or your settings and recent games are forgotten.
• Account tools do not display correctly, including the deposit limits, time-outs and self-exclusion controls in your account.

We update this policy when the cookies we use change, when we add a new tool to the site, or when the rules that apply to us change. The current version is always the one published here, and the cookie notice shows the live list of cookies at any moment. If a change means we need fresh permission from you, we will ask for it again.

If you have a question about the cookies we set, want help changing your choices, or wish to make a request about your personal data, get in touch:

• By e-mail at support@casinorouletteonline.co.uk, including the browser and device you are using so we can look into it properly.
• Through the live chat on the site, which is the quickest route if a page or a game will not load.

We answer cookie and data enquiries as promptly as we can and will tell you if we need anything further from you to complete the request.