Contact Us

This page explains how to contact our support team, what details to include in your message, and how we handle complaints. Both channels reach the same team.

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How to reach us

Live chat on the site - open 24/7, from any page once you are signed in.
E-mail - support@casinorouletteonline.co.uk, for anything that needs documents or a longer explanation.

Please write from the e-mail address registered to your account with us, so we can match your message to the right account.

What to have ready when you write

A few details in your first message usually save a second exchange.

Your username as it appears on your account with us.
The game, bonus or transaction your question is about.
The date and time it happened, and any error message you saw.

Common questions we help with

Account and verification - signing in, updating your details, and the documents needed for verification checks.
Deposits and withdrawals - payment methods, processing times and the limits shown in the cashier.
Bonuses - how an offer works, wagering progress, and why a bonus may not have credited.
Technical issues - games that will not load, a disconnection mid-round, or display problems on mobile.
Safer gambling - deposit limits, time-outs and self-exclusion, which you can also set in your account.

Complaints

If you are unhappy with an outcome, e-mail support@casinorouletteonline.co.uk with Complaint in the subject line. Tell us what happened and what you would like us to put right.

We acknowledge every complaint in writing, look into it, and reply with our decision once the checks are finished. If we need more information from you, we will ask for it in that reply.